Tourism and Hospitality training

The IBC is our flagship and most popular course and involves an intense 5 days of training for both the beginner and the developing bartender. Graduates of this course will be included on our international recruitment database. The topics covered within...tourism and hospitality training

This exciting course entails the following: General Aviation Phraseology & Terminology Air Law Theory of Flight Flight & Duty Periods Safety Procedures Aviation Security Emergency Equipment Emergency Procedures Aircraft Specific Dangerous Goods Live Fire Fighting Aviation Medicine Wet Ditching Basic Service Procedures tourism and hospitality training

Training techniques encompasses technical and theory lectures accompanied with relevant practical sessions: • The Art of Butler Service • Roles / Values / Body Language and Butlers Demeanour • The multifaceted role of the Butler, both traditional and modern • Personal Assistant duties • Household Management • Staff Management • Staff...tourism and hospitality training

This is a 5 day course and is designed for individuals who wish to gain in-depth understanding in the Front Office Department in any Hotel or Lodge in the World. This course is ideal for both the current and prospective Front...tourism and hospitality training

MS Excel French International Tourism Principles Development of the tourism industry International Tourism Geography Developing a Local Tourism Destination Related Tourism Services International Tourism Operations Customer Service Operations People Development Business Systems Marketing Operations Travel Agency Operations Galileo Computer Reservations System City &Guilds International exams tourism and hospitality training

- 4 weeks / 28 days of intense training - on-site training with practical experience - Top international trainers with many years of experience as professional butlers and instructors - Certificate awarded upon successful completion - Recruitment support tourism and hospitality training

The ISM is one of the first Bar Industry specific courses in South Africa .This course is designed to cover all the stock management basics with topics including stock control, stock taking, controlling and understanding profit calculations, managing your GP and...tourism and hospitality training

COURSE OUTLINE DAY ONE Beverage Product Knowledge Includes: • Basic Spirits • Pouring Brands • Other Spirits • Vermouth • Aperitifs • Digestives • Sherry/ Port • Local/ Imported Liqueurs • Beer/ Cider • Alcohpops • Minerals/ Other Minerals/ Mixers • Juices • Cordials • Mineral Water • Syrup & Bitters • Energy Drinks DAY TWO Customer Service & Restaurant Skills Part One Includes: • What is Customer Service? • Why is the customer important? • What are the customer expectations? • Essential Requirements • Dress and Appearance • Communicating with...tourism and hospitality training

COURSE OUTLINE DAY ONE Beverage Product Knowledge • Basic Spirits • Pouring Brands • Other Spirits • Vermouth • Aperitifs • Digestives • Sherry/ Port • Local/ Imported Liqueurs • Beer/ Cider • Alcohpops • Minerals/ Other Minerals/ Mixers • Juices • Cordials • Mineral Water • Syrup & Bitters • Energy Drinks DAY TWO Provide Customer Service Includes: • Importance of the Customer • Customer Service • Greeting the customer • Customer satisfaction and the company profitability • Annoying Habits • Anticipating the Guest Needs • Confidentiality of Company and Guest...tourism and hospitality training

The course covers the following: Overview of the Housekeeping Department What is a Room Attendant How to clean a bedroom using the appropriate methods and materials Housekeeping terminology How to handle and use cleaning chemicals safely Different linen types Cleaning methods and cleaning materials What factors affect the...tourism and hospitality training

The course covers the following: Layout, facilities and services of the hospitality industry Effective Communication with guests and colleagues Providing/ monitoring guest service Clean and store glassware Basic Beverage Knowledge Provide and maintain drink service Provide and maintain table service Basic calculations tourism and hospitality training

Modules include: • Essential Requirements • Dress code & Appearance • Dealing with Compliments & Complaints • Knowledge of your work • Service in General • Preparing for Service • The Waitron’s Approach • Explanation of a “Cover” • Selling • Basic Restaurant Equipment • Laying Tables and Covers • Carrying • The Sideboard • Basic Restaurant Rules • Serving the Courses • Styles or Service • Coffee Service • Relaying Tables • Restaurant Station Clearing Procedure • Menu’s tourism and hospitality training

Course modules are as follows: • Front Office Basics • Members of the Hotel Front Office Department • Telephone Call Receiving Procedure • Taking A Reservation On The Telephone (SOP) • How To Handle Walk-In Guests In A Hotel (SOP) • How To Handle Blacklisted Guests (SOP) • Guest Registration At Front Office (SOP) • VIP Check...tourism and hospitality training

Galileo Information systems Encoding/ decoding (airlines/cities/countries) Automated Travel Information Manual Booking File Creation Flight Availability Special Service Requests Fares Displays/Quotes Automated Core Ticketing Queues Cars Hotels Product Directory Itinerary Printing Client File Viewpoint Focal Print tourism and hospitality training

Keyboarding Windows MS Word MS PowerPoint Internet/ Outlook Reception/ Switchboard Skills International Tourism Principles 1 (the following is listed under:) Toursim Industry, Tourism Geography, Developing a Visitors Attraction and Reservations & ticketing within travel & tourism Business Aspects of International Tourism 1 (the following is listed under:) Customer Care Tourism,...tourism and hospitality training

Industry Organization Industry Codes Baggage Special Category Passengers Flight Information Calculation of Domestic Fares The Air Ticket Other Standard Traffic Documents Credit Cards Re-issues Refunds Miscellaneous: Presentation of Travel Documents; Reservation Procedures tourism and hospitality training

There is a lot of pressure on today's youngsters to achieve at an early age—with the matric year being extremely stressful. From this protected environment students head off to University where they have to copy with the freedom and rigors of...tourism and hospitality training