Communication Skills training

A practical, yet in depth programme covering effective assertiveness techniques and principles. Training objectives - Training aims at assisting participants to:  Understand the Nature of Communication in Business  Improve Professional Communication Qualities  Establish and Improve Communication Style  Gain the Essentials of Assertiveness ...communication skills training

A hands-on, comprehensive telephone workshop covering Telephone and Customer Care Techniques. Training objectives -  Appreciate the importance of understanding the organisational requirements in the context of Customer Care  Understand the importance of having a good attitude in delivering good customer service  Identify barriers to providing...communication skills training

A practical, in depth programme covering professional reception skills and techniques. Training objectives – the training aims at assisting participants to:  Appreciate the importance of understanding the organisational requirements in the context of Reception  Develop Business Etiquette  Understand Difficult Customers  Master Telephone Answering ...communication skills training

BUILD YOUR SELF-ESTEEM AND BOOST YOUR CONFIDENCE Confidence and Assertiveness Employees who are passive at work are often undervalued and ignored for promotion. Being more assertive will bring your employees better opportunities and more job satisfaction. Learning to act and speak in...communication skills training

The Allaboutwriting Business Writing Course will make your business correspondence rise to the top of the pile, by teaching you to write with clout. Getting busy people to read your business correspondence is a real challenge in an age of information overload....communication skills training

 Understand the main sources of conflict  Analyse and understand the nature of conflicts  Describing appropriate techniques to manage conflict  Implementing skills and strategies to manage and resolve conflict  Develop the confidence to tackle conflict effectively  Developing the attributes of a...communication skills training

DURATION: 2 days This interactive course will provide delegates with tips, techniques and practical sessions designed to improve their confidence in a presentation scenario. WHO SHOULD ATTEND? * Managers * Supervisors * Sales Staff * Trainers * Facilitators * Public Relations Personnel *...communication skills training

One of the most necessary skills required to be effective in business is the ability to stimulate others to make decisions or act on the ideas, recommendations or proposals we present. To engage an audience fully, ‘get into their heads’ and...communication skills training

Enhance and develop effective communication skills: Communication Excellence - Effective Communication Skills Training Covering: Communication Essentials & Self Communication Ask us for our Testimonials for this Communication Excellence training. “It is through talk, through dialogue, through conversation, that we mostly change” - L....communication skills training

Topics to be covered include: - The different ways we communicate - The benefits of effective communication - What is appropriate communication - How to effectively deal with difficult people and difficult situations - Guidelines for communicating effectively with peers, subordinates, suppliers and customers ...communication skills training