Staff Training

We love interacting with South Africans, trying to understand your real time challenges, whilst helping you with the skills to improve and empower yourself ALL the way. In this process we all get to meet, chat, laugh, learn and sometimes cry.

The kind of training we do includes receptionists, sales staff, supervisory and middle management. We either visit your offices or you come to us. We can customise workshops to give you the outcome you need, we operation nationally and can work weeks and weekends. In fact the only thing cast in stone is that the Staff Training Team work REALLY HARD to ensure your satisfaction!

Aids, Training,Assertiveness Training, Customer Care Training, Frontline/Reception Training, Developing Your Management Potential. Stress and Time Management, Training for PA's, Training for Office Administrators, Sales Training and Telesales Training. Personal Efficiency, Women @ Work and Emotional Quotient for Growth. Advanced Communication Skills, Negotiating for Profits and Conflict Management. Business Writing and English Business Writing second language. Promoting Efficiency...A number of the workshops listed naturally come together to form a stepped approach to learning for an individual. We can also combine and customise any and all of the workshops to create longer programmes for you.

Updates

Our courses

Featured courses

Visual Merchandising

Content What is visual merchandising Merchandising categorisation and grouping Item presentation principles : selling solutions/images Physical presentation techniques Signage for displays Principles of cross merchandising Accessorising in visual merchandising Preventing stock losses whilst merchandising Housekeeping standards for maintaining visual merchandising (Course material, refreshments, lunch, tea/coffee, and certificate of completion all included.) All our workshops have a similar format. Arrival 08h30 Tea...

R1 200

An Introduction to Project Management (3-Day)

Content: ¨ Introduction to Project Management ¨ Identifying the 9 aspects of Project Management Communication, Team, Risk, Time, Procurement, Cost, Quality, Customer and Scope ¨ Understanding and defining scope ¨ Managing the client and other parties/stakeholders ¨ Organising the project ¨ Risk identification and analysis ¨ Task identification and analysis ¨ Cost identification and analysis ¨ Creating the task lists (work to be done) ¨ Using standard charts and theories to plan...

Minute Taking

Understanding the Role of Meetings: What a should meeting consist of and what it should achieve Special types of meetings and the role of the secretary in the meeting Familiarising yourself with the language of meetings Organising an Effective and Productive Meeting: Sending out the Notice of a Meeting Suggestion for more productive meetings Checklist of arrangements that...

Frontline Reception Training I

Content: · Attitude and Aptitude · Understanding People · First Impressions Last, your environment, your grooming · Body Language · Communication Starts With the Ability to Listen · The Etiquette of Meeting and Greeting · The Etiquette of Telephonic Liaison · Effective Communication Skills · Exceeding Expectations · Solidifying My Role as “Director of First Impressions” · A Comprehensive List of Information for Receptionists · What Procedures...

R1 100

Assertiveness Training

Content: ¨ What is Assertiveness? What is it not? ¨ Getting to know and understand people! ¨ Personality types ¨ Understanding yourself ¨ Understanding negative behaviour ¨ Handling conflict and aggression ¨ What do all assertive people have in common? ¨ Recognising when you feel intimidated or marginalised ¨ Triggering and developing your own “assertive mode” ¨ Giving criticism ¨ Accepting criticism ¨ Being Assertive at Work ¨ Assertiveness Techniques ¨ Speech/communication ¨ Language ¨ Working towards continued confidence and good...

R1 200

Business Writing Skills

Content: ¨ The Six C’s of business letter writing ¨ Business letter writing checklist ¨ Opening and closing formats ¨ Keep to the point ¨ Setting the tone ¨ Conversational style techniques ¨ Writing in plain English ¨ Sentence Structure ¨ Jargon ¨ Headings ¨ Closing ¨ E-mail Specifics (Course material, refreshments, lunch, tea/coffee, and certificate of completion all included.) All our workshops have a similar format. Arrival 08h30 Tea 10h30 Lunch 13h00 Coffee 15h30 Depart 16h30 Dress Code: casual, working. Supplied: All course...

R1 200

Presentation Skills Training

Content: ¨ Understanding your Goal when presenting ¨ Understanding your Audience ¨ Your Topic – understanding it from both sides ¨ Preparing the presentation and the use of digital aids ¨ Preparing yourself ¨ Presentation Checklists ¨ Synchronised Swimming as opposed to Drowning ¨ Handling Challenges (Course material, refreshments, lunch, tea/coffee, and certificate of completion all included.) All our workshops have a similar format. Arrival 08h30 Tea 10h30 Lunch 13h00 Coffee 15h30 Depart 16h30 Dress...

Sales Training

Content: · Great Salespeople · The Seven Steps of Selling · Knowing Your Goals · Framing · Identifying Sales Functions · The Need to Facilitate Buying · Conversion Phrases · Knowing the Client · DISC Approach · Communication Techniques · Negotiate for Profits · Delivering the Product and Relationship Building · Extra Reading – Your Elevator Speech (Course material, refreshments, lunch, tea/coffee, and certificate of completion...

R1 200

Business Etiquette and Protocol

Content: ¨ Basics of Business Etiquette ¨ Grooming and Attire ¨ Etiquette in the Office ¨ Meeting, Greeting and Farewells ¨ Time, Touch and Personal Space ¨ Communication Basics ¨ Written Communications ¨ Electronic Communication ¨ Business Meetings ¨ Business Entertaining ¨ Business Travel (Course material, refreshments, lunch, tea/coffee, and certificate of completion all included.) All our workshops have a similar format. Arrival 08h30 Tea 10h30 Lunch 13h00 Coffee 15h30 Depart 16h30 Dress Code: casual, working. Supplied: All course material, lunch and...

Customer Care

Content · Attitude and Aptitude · Understanding People - Personality Profiling · Determining Your Personal Vision (Two Basic Emotions) · Accountability - BASE and FASE · Consider Your Power · Meeting and Greeting and Cultural Awareness · Positive Speech, questioning, solution finding and a TRUST solution · Identifying the Required Skills for the Job (Course material, refreshments, lunch, tea/coffee, and certificate of completion all...

R1 200