Sam Hospitality Academy & Consulting

Sam Hospitality Academy offers a state-of-the-art range of accredited and vocational hospitality courses from Product Knowledge, Professional Waitressing/ Restaurant Skills Courses, Wine & Service courses, to Front Office Course, offering a turnkey training solution for hospitality businesses and individuals in Southern Africa.

We also provide customised training programmes as per each hotel's requirements. These training are done at the hotel.

Updates

Our courses

Tourism and Hospitality

Foods and Beverages

Featured courses

Restaurant Skills Course

Modules include: • Essential Requirements • Dress code & Appearance • Dealing with Compliments & Complaints • Knowledge of your work • Service in General • Preparing for Service • The Waitron’s Approach • Explanation of a “Cover” • Selling • Basic Restaurant Equipment • Laying Tables and Covers • Carrying • The Sideboard • Basic Restaurant Rules • Serving the Courses • Styles or Service • Coffee Service • Relaying Tables • Restaurant Station Clearing Procedure • Menu’s

Wines and Service Course

Modules are as follows: • Wine – How is it made • Blending & Maturation • Shelf life for Wines • Cultivars • SA Wine Styles • Sugar or sweetness levels in SA wines • South African Wine Producers and Champagne • Wine Legislation • SA Wine Competitions, Challenges & Awards • Storage & Glasses • Wine serving temperatures • Wine tasting terms • The Vine and its Environment • Wine Service Procedure • Wine & Food pairing • Wine & Cheese ...

Front Office Course

Course modules are as follows: • Front Office Basics • Members of the Hotel Front Office Department • Telephone Call Receiving Procedure • Taking A Reservation On The Telephone (SOP) • How To Handle Walk-In Guests In A Hotel (SOP) • How To Handle Blacklisted Guests (SOP) • Guest Registration At Front Office (SOP) • VIP Check In Procedure (SOP) • How To Introduce A Room To Your Guest...

Food & Beverage Service Product Knowledge Course

This is a 10 day course and is designed for individuals that are or wish to join Food & Beverage Service department in the Hotel. It is essential for waitrons and bartenders to studies this course to get a basic understanding of the products they sell at the Food & Beverage...