PERSONAL ASSISTANT AND SECRETARY DEVELOPMENT PROGRAMME

Keeping the boss organised, on time, and on track is often a challenge, especially when you are not in charge. During this training seminar, participants will learn how to run a stellar office and stay in control, no matter how hectic the day gets. Additionally, they will discover how to build personal credibility, use techniques for better listening, deal with difficult people, handle negative situations, and more. Skills practice exercises are interactive, allowing participants to practice what they have learned in a fun, high-energy environment. The “Personal Assistant and Secretarial Development Programme” is the ideal conference for those needing to improve their administrative assistant skills or for those looking for the extra business edge.

» Based on SAQA's Unit Standard ID 12153, NQF level 4, 5 Credits
» Based on SAQA's Unit Standard ID10388, NQF level 4, 3 credits
» Based on SAQA's Unit Standard ID 110023 NQF Level 4, 6 Credits

LEARNING CONTENT

We will cover topics such as:

1. Super Assistant: What the Boss Expects
2. Minute taking Protocol and Professional Business Writing
3. Styles and Different Kinds of Bosses
4. Professional Presence: Looking and Acting the Part
5. Difficult Personalities and Difficult Situations: Dealing with Challenges
6. Time Management
7. Conflict Management
8. Stress Management
9. Personal Branding
10. Project Planning


PRICE/COST

R1 490, 00 per delegate - Includes comprehensive training material, supplementary readers, certificate of completion, refreshments, lunch & snacks and parking vouchers.

The Institute of Secretarial studies specialise in providing a high standard of Secretarial skills tuition delivered by qualified and experienced tutors.


It is a national presentation skills company and distance-learning institution that excels at defining and developing the core elements of effective business organisation. We are committed to supporting the South African government's Black Economic Empowerment program and believe South Africa is poised for significant growth in the future. We are delighted to have the calibre of Samaria Mkhabela join us in leading our BEE initiative and in doing so, we trust that we will be able to develop and train the most experienced and talented office support staff in South Africa.

Our staff are committed to providing a warm, open and comfortable learning environment and our programmes are designed to give our clients practical information including strategies, tactics, tips and techniques that can be applied immediately to improve their specific situations.

Courses are designed to meet individual needs and to facilitate entry into a wide range of careers in the secretarial and office support industry.

Workshop class sizes are small, with emphasis on individual tutor attention, conducted in a relaxed, friendly environment, should your specific course require for you to attend a class. Self-study distance learning programmes (SLDP's) are user-friendly, easy to understand and there is a network of support consultants to assist with any questions that you may have whilst studying.