Design Network Associates (DNA)
We work across all levels of an organisation – supporting the youth who are trying desperately to get into employment, individuals who need training to help them perform better in their current jobs, equipping them with better skills so that they can be promoted and one-on-one or team-based coaching to help people realise their full potential. When unlocking the power of people inside organisations, the team, department or entire organisation often needs realignment. We have extensive practical experience in organisational development, change management and values and culture embedding to maximise employee engagement, helping organisations to create the right culture to unlock the power of people.
Our courses
Featured courses
DYNAMIC TELEPHONE SKILLS
A hands-on, comprehensive telephone workshop covering Telephone and Customer
Care Techniques.
Training objectives -
Appreciate the importance of understanding the organisational requirements in
the context of Customer Care
Understand the importance of having a good attitude in delivering good customer
service
Identify barriers to providing high quality service
Demonstrate the correct way to greet, transfer...
R1 950
PROFESSIONAL SALES
A practical, yet in depth programme covering effective, enhanced selling principles. Areas of
emphasis include communication, customer relationships, sales concepts, customer
engagement, effective questions and solutions in the selling process.
Training objectives – the training aims at assisting participants to:
Appreciate the importance of understanding the customer’s requirements and
decision-making processes
Understand changing customer behaviour...
R3 350
FRONT LINE RECEPTION SKILLS
A practical, in depth programme covering professional reception skills and techniques.
Training objectives – the training aims at assisting participants to:
Appreciate the importance of understanding the organisational requirements in
the context of Reception
Develop Business Etiquette
Understand Difficult Customers
Master Telephone Answering
Avoid taking complaints personally
Implement a “Receptionist Plan”
Develop methods...
R1 950
TIME MANAGEMENT
A practical, yet in depth programme covering effective time management principles.
Areas of emphasis include communication, customer relationships, cultural diversity,
sales concepts, customer engagement, telephone etiquette, staff empowerment and
teamwork.
Training objectives – the training aims at assisting participants to:
Appreciate the importance of understanding the organisational requirements in
the context of managing one’s time.
Develop...
R3 350
ASSERTIVENESS
A practical, yet in depth programme covering effective assertiveness techniques and principles.
Training objectives - Training aims at assisting participants to:
Understand the Nature of Communication in Business
Improve Professional Communication Qualities
Establish and Improve Communication Style
Gain the Essentials of Assertiveness
Practice Assertive Behaviours through verbal, vocal and visual techniques
Address...
R2 210
NEGOTIATING SKILLS
Overview
A practical, in depth programme covering successful negotiation skills and techniques.
Training objectives – the training aims at assisting participants to:
• Negotiate an agreement or deal
• Understand the changing nature of the workplace and democratisation
• Identify the kind of decisions managers are required to negotiate
• Recognise different forms of negotiation and when to use them
• Practice the...
R2 210
CHANGE MANAGEMENT
A practical, yet in depth programme covering effective Change Management Principles.
Training objectives:
Understanding the nature of change
Improve your ability to manage change
Establish and understand causes of stress
Practice managing change through the application of effective techniques and methods
Improve effective communication relating to change
Address change issues in both...
R3 350
MBA FOR PA
This workshop is based on the key principles of an MBA put into a practical, in depth programme covering the elements of business with organisational principles and techniques for PA’s and Secretaries.
Training objectives – the training aims at assisting participants to:
• Enhance business understanding
• Understand Business structure and levels of management
• Understand Business...
R3 350
BUSINESS COMMUNICATION
A practical, yet in depth programme covering effective business communication
principles.
Delegates will learn how to:
Experience a heightened sense of awareness regarding interpersonal
communication
Understand techniques for communicating effectively in the workplace
Know the difference between appropriate and inappropriate emotional
expression in the workplace
Understand how non-verbal behaviour can have an impact on how...
R2 210
CUSTOMER CARE
A practical, yet in depth, programme covering effective customer care principles.
Suggested areas of emphasis include communication, customer relationships, cultural
diversity, customer engagement, business etiquette and personal empowerment.
Training objectives – the training aims at assisting participants to:
Appreciate the importance of understanding the customer’s requirements and
decision-making processes
Develop service standards for Internal and...
R2 210