Tourism and Hospitality Courses

Our Game Lodge Management Course, was written in collaboration with Wilderness Safaris, and is the first true Lodge Management course to have been released to the general public. Drawing on over 20 years of experience in the creation and running of...tourism and hospitality courses

Shaker Barschool is now offering it's cocktail masterclass to you, your friends, family or work colleagues , novice or pro, the ideal course to expand your cocktail knowledge, brush up on your cocktail skill and impress your friends at your next...tourism and hospitality courses

The IBC is our flagship and most popular course and involves an intense 5 days of training for both the beginner and the developing bartender. Graduates of this course will be included on our international recruitment database. The topics covered within...tourism and hospitality courses

The Diploma in Hotel Operations and Management AND The Diploma in Restaurant Management syllabi includes the following topic offerings: • Introduction to Hospitality Technology • Reception Operations* • Rooms Management* • Hotel Management • Hotel Law • Financial Control • Food...tourism and hospitality courses

This exciting course entails the following: General Aviation Phraseology & Terminology Air Law Theory of Flight Flight & Duty Periods Safety Procedures Aviation Security Emergency Equipment Emergency Procedures Aircraft Specific Dangerous Goods Live Fire Fighting Aviation Medicine Wet Ditching Basic Service Procedures tourism and hospitality courses

The Diploma in Professional Cookery syllabus includes the following topic offerings in a theory-based format: • The Hospitality Industry Overview • Historical facts • Kitchen Organisation, Staffing and Equipping • Food Preparation Techniques • Kitchen Hygiene and Sanitation • Nutrition •...tourism and hospitality courses

The Diploma in Patisserie syllabus provides a comprehensive introduction to Patisserie, covering the foundational elements of Pastry including the following topics: • Kitchen Safety & Hygiene • Kitchen Maintenance and Design • Budgets, Costings and Design • Paste-based Products and Desserts •...tourism and hospitality courses

Training techniques encompasses technical and theory lectures accompanied with relevant practical sessions: • The Art of Butler Service • Roles / Values / Body Language and Butlers Demeanour • The multifaceted role of the Butler, both traditional and modern • Personal Assistant duties • Household Management • Staff Management • Staff...tourism and hospitality courses

DATES: in Durban Module 1: 04 May 2013 Module 2: 01 June 2013 Module 3: 06 July 2013 Module 4: 03 August 2013 DATES: in GAUTENG Module 1: 07 June 2013 Module 2: 08 June 2013 Module 3: 14 June 2013 Module 4: 15 June 2013 The Event Management course take...tourism and hospitality courses

This is a 5 day course and is designed for individuals who wish to gain in-depth understanding in the Front Office Department in any Hotel or Lodge in the World. This course is ideal for both the current and prospective Front...tourism and hospitality courses

This is a 5 day course and is designed for individuals that are or wish to join the Hospitality industry, mainly in the Food & Beverage Service department in the Hotel. It is essential for waitrons and bartenders to studies this...tourism and hospitality courses

MS Excel French International Tourism Principles Development of the tourism industry International Tourism Geography Developing a Local Tourism Destination Related Tourism Services International Tourism Operations Customer Service Operations People Development Business Systems Marketing Operations Travel Agency Operations Galileo Computer Reservations System City &Guilds International exams tourism and hospitality courses

- 4 weeks / 28 days of intense training - on-site training with practical experience - Top international trainers with many years of experience as professional butlers and instructors - Certificate awarded upon successful completion - Recruitment support tourism and hospitality courses

The ISM is one of the first Bar Industry specific courses in South Africa .This course is designed to cover all the stock management basics with topics including stock control, stock taking, controlling and understanding profit calculations, managing your GP and...tourism and hospitality courses

COURSE OUTLINE DAY ONE Beverage Product Knowledge Includes: • Basic Spirits • Pouring Brands • Other Spirits • Vermouth • Aperitifs • Digestives • Sherry/ Port • Local/ Imported Liqueurs • Beer/ Cider • Alcohpops • Minerals/ Other Minerals/ Mixers • Juices • Cordials • Mineral Water • Syrup & Bitters • Energy Drinks DAY TWO Customer Service & Restaurant Skills Part One Includes: • What is Customer Service? • Why is the customer important? • What are the customer expectations? • Essential Requirements • Dress and Appearance • Communicating with...tourism and hospitality courses

This is a 30 day course and is designed for individuals who wish to gain in-depth understanding in both the Front Office and Food and Beverage Service Departments in any Hotel or Lodge in the World. This course is ideal for...tourism and hospitality courses

COURSE OUTLINE DAY ONE Beverage Product Knowledge • Basic Spirits • Pouring Brands • Other Spirits • Vermouth • Aperitifs • Digestives • Sherry/ Port • Local/ Imported Liqueurs • Beer/ Cider • Alcohpops • Minerals/ Other Minerals/ Mixers • Juices • Cordials • Mineral Water • Syrup & Bitters • Energy Drinks DAY TWO Provide Customer Service Includes: • Importance of the Customer • Customer Service • Greeting the customer • Customer satisfaction and the company profitability • Annoying Habits • Anticipating the Guest Needs • Confidentiality of Company and Guest...tourism and hospitality courses

The course covers the following: Understanding the importance of customer care Understanding what customers want and need Understanding why customers leave How to handle customer complaints How to deal with customer requests Introduction to Co-native, Affective and Cognitive functions of the personality Explanation and the analysis of...tourism and hospitality courses

The course covers the following: Overview of the Housekeeping Department What is a Room Attendant How to clean a bedroom using the appropriate methods and materials Housekeeping terminology How to handle and use cleaning chemicals safely Different linen types Cleaning methods and cleaning materials What factors affect the...tourism and hospitality courses

The course covers the following: Layout, facilities and services of the hospitality industry Effective Communication with guests and colleagues Providing/ monitoring guest service Clean and store glassware Basic Beverage Knowledge Provide and maintain drink service Provide and maintain table service Basic calculations tourism and hospitality courses