Copperline Training & Support Services

Copperline Training & Support Services is a level 4 B.E.E. company specializing in communication and management skills training. We are fully SETA accredited and NQF aligned. We work closely with our clients to ensure an outcomes-based approach, and offer full training needs analyses prior to training, as well as comprehensive feedback and follow-up processes. We have developed an extensive client list, having facilitated training programmes and consulted to numerous private, parastatal and government organizations for over 18 years.

Our training programmes are offered both in-house (groups and individuals) and as public workshops. We customize all programmes to meet our clients' specific training needs.

All programmes are presented by a team of professional and highly skilled facilitators with extensive experience in business processes and Human Resources Development. They present constructive feedback to management regarding learners' development and business processes, as well as working with individual learners' goals to enhance job performance and improve motivation.

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Our courses

Education and Learning

Featured courses

The Professional Personal Assistant

A practically applied, 2-day programme designed to enable the secretary, P.A. or office assistant to run an efficient and professional support function, enhance communication skills internally and externally, and become a pro-active "right hand" person who can make decisions, run the office and think on her feet in times of crisis....

Competency-Based Recruitment and Selection

Participants are taught how to recruit staff according to business requirements and job specifications, within the scope of applicable legislation. They develop skills to select staff effectively through appropriate interviewing and questioning skills, and are able evaluate their own weaknesses in interview situations. Through the use of role-play techniques, skills are...

Meetings and Minute-Taking

Participants’ needs are identified throughout the programme so that individual processes, communication styles and obstacles are examined.

Practical Tools for Employment Equity Committees

Content includes the following: 1. Understanding the Employment Equity Act and related terminology 2. The responsibilities and functions of the Employment Equity Committee 3. Understanding the Consultation process 4. Defining discrimination & prejudice 5. Fair and unfair discrimination and Affirmative Action 6. The business case for Employment Equity 7. Types of affirmative action measures - Qualitative and Quantitative input 8. Distinguishing between EE...

Facilitation Skills

Participants are given skills to enhance professional impact and learning facilitation techniques, by focusing on physical aspects of making training presentations as well as structure and format. Through the use of audio-visual feedback during a number of "live" presentations, participants are able to apply and practice skills learned throughout the programme....

Assertive Communication Skills / Conflict Management

1. Understanding Conflict at Work • Understanding Conflict • Confronting Fears about Conflict • Understanding the Different Behaviour Styles in Conflict 2. Self-Development • Understanding Paradigms • Analysing Childhood Messages and Other Paradigms • Building Positive Self-Esteem 3. Understanding Assertiveness • The Difference between Assertion, Aggression, Non-assertion and Passive-aggression • Understanding “Difficult People” • Encouraging other people to be more Assertive • The Basic Rights of Assertiveness • Exercises in Assertive Communication 4. Listening and...

Business Writing Skills (Intermediate to Advanced)

Technology is taking over business communication processes, yet many people aren't able to correspond effectively in a written format when required to write e-mails, present proposals, letters and reports. This 2-day programme teaches people how to write professionally and appropriately in any business context. It is aimed at people who already...

Effective Performance Management

Legislation and sound business practise require that businesses have formal and objective systems and processes to manage staff effectively. Performance Management should link the organisation’s goals and strategies to individual and team performance, so as to increase organisational effectiveness. This programme helps participants to implement good Performance Management Systems/Performance Appraisals that...

Inter-Personal Relations Skills

Participants learn to improve interpersonal relationships at work, both internally and externally, and deal with conflict situations effectively. Through practical application, problem-solving exercises and situational role-play, attitudes are examined, confidence is enhanced and relationship-building skills are increased. The programme is customised to suit individual and business contexts.

Personal Development Workshop

The programme is held over one day, with an optional follow-up session taking place 1 - 4 weeks later. Participants are introduced to fundamental business principles and principles of self-empowerment and motivation. They are taught how to apply these to their own lives, to help them to overcome problems both at...