BUSINESS COMMUNICATION

A practical, yet in depth programme covering effective business communication
principles.
Delegates will learn how to:
 Experience a heightened sense of awareness regarding interpersonal
communication
 Understand techniques for communicating effectively in the workplace
 Know the difference between appropriate and inappropriate emotional
expression in the workplace
 Understand how non-verbal behaviour can have an impact on how a message is
received
 Improve Written Communication Skills
 Establish Rapport with Colleagues, Clients and Suppliers
 Describe potential barriers to communication and give potential solutions for
each barrier
 Say the right thing the right way to gain the right results
 Become aware of Body Language and learn Non-Verbal techniques that
enhance professional communication
Format
An inter-active one day workshop with strong emphasis on business communication and
individual awareness.

We work across all levels of an organisation – supporting the youth who are trying desperately to get into employment, individuals who need training to help them perform better in their current jobs, equipping them with better skills so that they can be promoted and one-on-one or team-based coaching to help people realise their full potential. When unlocking the power of people inside organisations, the team, department or entire organisation often needs realignment. We have extensive practical experience in organisational development, change management and values and culture embedding to maximise employee engagement, helping organisations to create the right culture to unlock the power of people.